If you manage or own a business, you should consider implementing an online ordering system. The days of brick-and-mortar shopping outlets are quickly fading away. While customers have recently gravitated toward online shopping, many businesses have yet to realize all the benefits an online ordering system can provide.
When a business creates an online ordering system, it doesn’t have to abandon its traditional brick-and-mortar operations. Both operations can function and cater to different customer bases. Once an online ordering system has been established, however, the business owner will likely realize that his overhead has been drastically reduced. He’ll likely no longer need as much retail space or as many employees. It is likely that a good percentage of his customers will browse the store’s inventory online and order from the comfort of their homes. While this will create a demand for inventory and shipping specialists, it will reduce the need for retail floor associates, cashiers and possibly even managers. If the foot traffic in the physical store decreases, the business won’t need as much retail space or to operate for as many hours.
An online ordering system empowers a business to reach a country-wide or even international customer base. With a larger pool of potential customers, the business will likely see a boost in profits. Most countries have high-speed Internet, so a business with an online presence will be able to sell its products across the globe. Not only will this prove to be profitable, it will also help to promote the company’s products and brand name. When people across the country (or world) are using your company’s products or gear, it functions as a free advertisement. Compare this level of exposure to that of a local retail outlet. Such an outlet is only within reach of people who live within a 50-mile radius.
Plenty of businesses that create an online ordering system will be able to eliminate a significant amount of inventory. If the business creates products in-house or customizes them to meet customer desires, it will only have to stock the products that are most commonly ordered. This “on demand” business style was made famous by Michael Dell of Dell Computers and it has proved to be a successful business model. There’s no sense in investing significant amounts of money in inventory that might not be purchased for months or longer. Instead, businesses can eliminate floor and warehouse space by producing (or ordering) items when customers want to buy them.
Transitioning to an online ordering system allows a business owner or manager to have an unparalleled amount of control over his business. He’ll no longer have to rely on as many employees to act as the “face” of the company through interactions with customers, nor will he have to rely on managers to create proper floor displays and promote sales. Instead, power is concentrated on an easy-to-manage website. An online ordering system allows for prices, featured products, and advertising strategies to be quickly altered.
Easily Track Customer Data
Online ordering systems also empower business owners to better understand customer habits. These systems quickly and accurately generate statistics that describe customer behaviors and product sales data. You can customize your online ordering system to keep track of page views, customer behaviors and all sorts of other sales details. This information is efficiently organized and simple to understand. In comparison, obtaining the same information from a brick and mortar retail outlet is quite painstaking.
Almost every business today needs an online presence. Customers prefer to shop from the comfort of home, even if it means paying for shipping. Building an e-commerce website provides an extra stream of revenue, heightens consumer awareness, and allows businesses to better understand consumer behavior/preferences. Some businesses will even find that the reduced expenses of an online storefront lead them to abandon the traditional brick-and-mortar facility and strictly focus on e-commerce sale